Jenny Stella Beauty Shipping Policy
JennyStella Beauty is the world's most authentic and natural cosmetics Brand utilizing only the most natural an authentic ingredients from Igbo's Eden. Get on the journey now, and find out why, "Why so Radiant?", is the JennyStella philosophy.
Our mission is to bring you the best Natural Beauty Healthy Cosmetic Products, guaranteed! We also vow to offer you the fastest and most reliable shipping available. Please view our shipping policies below; if you can't find what you're looking for, just give us a call at +852-31508081 and we will be happy to assist you.
We offer worldwide shipping which means you can place the order on our website and we will deliver it to you, whatever country you are in. We offer two delivery options (with some exceptions): Post Office Service/EMS and Express Shipping through FEDEX (courier)
Free Standard Shipping
Our free shipping offer applies to any order with a shipping address in Hong Kong for now. All orders will still have the option of choosing other shipping methods at checkout for a faster delivery time.
After the payment has been confirmed, we make an effort to ship the order within 1-3 business days (excludes weekends, promotional periods, national holidays in our country and unexpected busy periods).
All orders placed before 12PM Hong Kong Time on a business day will ship out the same day, orders placed after 12PM will ship out the following business day.
Standard Shipping has an estimated delivery time of 1-3 business days in the Hong Kong, Tracking is included but delivery date is not guaranteed.
For Hong Kong. addresses, FEDEX does not count Sundays, or Public Holidays in their guaranteed delivery time.National Post Office does include Saturdays for delivery to most areas but does not count Sundays or Federal Holidays; their estimated days for delivery are also not guaranteed.
Tracking Your Order
Once your order has shipped and the carrier has generated a tracking number, you will be emailed the tracking information. Tracking information is available within your account. Certain drop-shipped orders will not have tracking available, you'll need to contact us for assistance.
If you have any shipping concerns please call us at +852-31508081 for assistance.
Back ordered Items
In the event an item you've ordered is out of stock, we will ship the items available and ship the out of stock item(s) as soon as they become available via an expedited method at no cost to you.
Damaged or Lost Packages
All damaged packages must be reported to us within 1 business day of receipt. These packages will be reported to the carrier for a damage claim. Please do not discard any packaging or product until all shipping issues have been resolved.
If your package is lost, please contact us as soon as possible at +852-31508081 so that we can work with you to resolve the issue. We request that you check with all family members, co-workers, neighbors, or any other person that may have accepted or stored the package before reporting that it is lost or missing. If you live in an apartment complex, please check with the front office to see if it was received by them.
Delivery of your Shipment
There is a signature options for shipments on orders in value. Typically, your package is left in a safe location if no one is available to receive it; however, it is ultimately up to the individual driver if he/she feels comfortable leaving the package without a signature.
Accurate Address Information
Our shipping methods are only as accurate as the information that we are given. Please verify all of your shipping and billing information when placing your order. It is your responsibility to verify that all addresses are complete and accurate. Please make sure to include your apartment, suite, unit, room, or space number to ensure proper and timely delivery of your order. All orders will be shipped to the address listed on the confirmation page of the order.
Import Duties, Fees, and Taxes:
All orders shipping to a destination outside of the Hong Kong are subject to the import duties, fees, and taxes of the destination country.
Delays in delivery may occur if your package is randomly selected by your country’s Customs Department or Agency for inspection.
We have no control over the process or additional charges associated with the delivery and importation of your order (package) into your country. We do not benefit in anyway from these charges and we work very closely with our brokers and carriers to ensure as few delays as possible.
We are not responsible for any duties, fees, or taxes that are incurred during the delivery of your order/package.
Please note that it is your responsibility to obtain any necessary governmental permission and/or documentation for import approval, as well as to verify and pay all import charges including duties, fees, and taxes.
Selecting a Carrier:
We strongly recommend that you choose a carrier that you are familiar with. We offer two options to choose from: FedEx and Post office/EMS
FedEx International offers premium and reliable expedited delivery service to many countries with a delivery time ranging from 1 to 5 business days depending on service you choose. Tracking is available for most destinations and an estimated delivery date is also available. For FedEx specific international shipping information please visit:
FedEx work to clear your package through Customs and have brokers that work to facilitate the clearance process, but no service can guarantee all packages will reach their final international destination.
In the event that a package is detained or refused at time of import by the country’s Customs Agency for any reason, we will credit a full refund of the order less the total shipping charges including any return charges. This refund is processed when the order is returned to us.
If an order/package is refused and sent back to us with outstanding charges incurred during delivery, we will apply all charges to the purchaser’s account and deduct the charges directly from the credited amount due to you for the return upon receipt of the returned package.
Other International Options
To limit import duties, fees, taxes, and other charges associated with international shipping, please check our distributor locator for a location near you.
Should you have any questions, concerns, or need further assistance, please do not hesitate to contact us.